Running a successful veterinary hospital requires more than just excellent care for patients; it demands a cohesive and aligned leadership team. Weekly meetings are a crucial component of this alignment, providing a structured opportunity to connect, review progress, and tackle challenges head-on. If your team’s current meetings often spiral into reactive discussions about last week’s [...]

As a Veterinary Practice Medical Director, your role extends beyond clinical expertise to include mentorship, leadership, and strategic focus. Your associate veterinarians are vital to your hospital’s success in terms of medical outcomes and financial health. To empower your associates and ensure the hospital thrives, consider focusing on the following key areas: The 80:20 [...]

Marketing your veterinary hospital involves understanding your audience, strategically using tools at your disposal, and delivering value in a way that resonates with pet owners. Whether you’re a new practice or looking to refine your approach, the right strategies can help you stand out and connect with your target market. Let’s break it down step [...]

Building Trust and Gaining Respect as a Practice Manager in a Veterinary Hospital Without a Medical Director Working as a Practice Manager in a veterinary hospital can be both challenging and rewarding. But when you find yourself without a Medical Director and facing resistance from associate veterinarians, it can feel like you're swimming against the [...]

Change is inevitable in any business, and veterinary hospitals are no exception. Whether you're implementing a new protocol, updating policies, or introducing a new service, how you manage the change determines its success. Drawing from John Kotter’s 8-Step Process for Leading Change, here’s how you can guide your team through transitions effectively. Create a [...]

As a Veterinary Practice Manager, your role is the glue that holds the operational and financial sides of the practice together. While your passion likely lies in creating a well-run and caring environment for staff, clients, and their pets, understanding and managing your practice’s finances is critical to its success. Here are the key financial [...]

So you have grown your hospital, and the two managers that you have are now unable to support all of your hospital goals. You are ready to develop leaders on the floor to take on some of the operational plans that you have coming up. What is the best way to start so that you [...]

Strategic goals help you achieve your mission. They are things that you want your hospital to achieve over the next 12 months to 5 years that help you get closer to achieving the mission and vision you have established at your hospital. Let's look at some examples to help you visualize what this could mean [...]

Have you ever experienced a time when you thought your colleagues were talking about you behind your back? It can cause hurt, anger, and general frustration when this happens. Whenever there is an action or non-action from a colleague that generates these types of feelings, we have an opportunity to channel how we respond. This [...]

As a manager within the veterinary field, we all have those days when we are busting it trying to get things done and look out on the floor, and there your team stands, apparently doing nothing. Our thought is, "why are they not working?" Later, a team member mentioned that another team member had their [...]